A survey of 353 executives in large companies, reported that their chief BI concern was the performance of various BI solutions. Support and enhancement teams are typically deployed to address BI performance challenges with varied success. A BI Center of Excellence (BI CoE) measured by performance KPIs and service metrics is a solution to this problem. This is not an area that traditionally draws high-level attention or is featured in a dedicated CoE initiative, yet in the right circumstances it offers unique value.

BI COE for Performance 

An effective BI CoE consists of a combination of troubleshooting skills, knowledge of new industry trends, new developments in the BI environment, solid grounding in the development function, and architectural expertise. A BI CoE operation can provide ongoing production support as well as routine maintenance. Some tasks that can be performed by a BI COE are: 


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