A phased approach for business value planning of IT Services – Part 2 : Support Portal

A phased approach for business value planning of IT Services – Part 2 Print

Modified on: Wed, 10 Feb, 2021 at 12:35 PM

In the last post, we have discussed the first two of five phases in business value computation of IT Services. To recap, the five phases are:

Phase-I: Business-IT Alignment
Phase-II: IT Service Impact Planning
Phase-III: Planning the Effectiveness & Availability of IT Services
Phase-IV: Measuring the Value of IT
Phase-V: Outcomes

Let us see the specifics on Phases III to V below.

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