In the last post, we have discussed the first two of five phases in business value computation of IT Services. To recap, the five phases are:
- Phase-I: Business-IT Alignment
- Phase-II: IT Service Impact Planning
- Phase-III: Planning the Effectiveness & Availability of IT Services
- Phase-IV: Measuring the Value of IT
- Phase-V: Outcomes
Let us see the specifics on Phases III to V below.