In the last post, we have discussed the first two of five phases in business value computation of IT Services. To recap, the five phases are:

  • Phase-I: Business-IT Alignment
  • Phase-II: IT Service Impact Planning
  • Phase-III: Planning the Effectiveness & Availability of IT Services
  • Phase-IV: Measuring the Value of IT
  • Phase-V: Outcomes

Let us see the specifics on Phases III to V below.