Business value planning of IT Services can be conducted in a phased approach. Depending on the organizational culture and IT maturity, the time for each phase may vary but the activities under each phase are more or less the same. We can broadly classify the planning into five phases.
- Phase-I: Business-IT Alignment
- Phase-II: IT Service Impact Planning
- Phase-III: Planning the Effectiveness & Availability of IT Services
- Phase-IV: Measuring the Value of IT
- Phase-V: Outcomes
Let us see what can be accomplished in each phase.