Support Policy
TABLE OF CONTENTS Technical Contacts.  End-users.  Requesting Support.  Issue Resolution. Support Priority & Target Response Time.  Issue Priorit...
Thu, 27 Oct, 2022 at 4:19 PM
Support for Urgent priority issues
Outside of Saama's normal Customer Support business hours (outlined in the Saama Support Policy), customers are able to request 24-hour support for Urge...
Thu, 11 Mar, 2021 at 12:25 PM
Support Hours
24x7 Support available for Urgent issues submitted by designated Technical Contacts
Thu, 4 Feb, 2021 at 10:41 PM
Contacting Support
Log in to the Support Portal at and submit a ticket by clicking “Contact Support” When submitting a ticket please do the foll...
Thu, 4 Feb, 2021 at 10:32 PM
Support Ticket Fields - Overview
TABLE OF CONTENTS Ticket Fields Priorities Ticket Fields Subject Brief description of the question/issue. Message An unformatted det...
Thu, 11 Mar, 2021 at 12:21 PM