Information

Support Policy
TABLE OF CONTENTS Technical Contacts.  End-users.  Requesting Support.  Issue Resolution. Support Priority & Target Response Time.  Issue Priorit...
Thu, 27 Oct, 2022 at 4:19 PM
Support for Urgent priority issues
Outside of Saama's normal Customer Support business hours (outlined in the Saama Support Policy), customers are able to request 24-hour support for Urge...
Thu, 11 Mar, 2021 at 12:25 PM
Contacting Support
Log in to the Support Portal at https://support.saama.com and submit a ticket by clicking “Contact Support” When submitting a ticket please do the foll...
Thu, 4 Feb, 2021 at 10:32 PM
Support Ticket Fields - Overview
TABLE OF CONTENTS Ticket Fields Priorities Ticket Fields Subject Brief description of the question/issue. Message An unformatted det...
Thu, 11 Mar, 2021 at 12:21 PM
How to reset my password to Life Science Analytics Cloud (LSAC)
In this article we will walk you through resetting your password to the Saama Life Science Analytics Cloud (LSAC) How to reset your password Step...
Thu, 11 Mar, 2021 at 11:59 AM
How to request support
In this article we will walk you through submitting a ticket to the Saama support team. Submitting a support ticket Step 1: Log into the Saama Supp...
Thu, 11 Mar, 2021 at 11:39 AM
How to view tickets submitted to Saama Support
This article will walk you through the steps to review all tickets submitted to Saama Support. Instructions to use article templates Create a ste...
Tue, 20 Apr, 2021 at 11:07 AM
How-to fix a blank Analytic Setup tab in KPI Studio
Within KPI Studio some users may see a blank Analytic Setup Tab in KPI Studio when configuring a dashboard.  If you encounter this, the first step to ...
Fri, 10 Jun, 2022 at 1:00 PM