TABLE OF CONTENTS Technical Contacts. End-users. Requesting Support. Issue Resolution. Support Priority & Target Response Time. Issue Priorit...
Thu, 27 Oct, 2022 at 4:19 PM
Outside of Saama's normal Customer Support business hours (outlined in the Saama Support Policy), customers are able to request 24-hour support for Urge...
Thu, 11 Mar, 2021 at 12:25 PM
Log in to the Support Portal at https://support.saama.com and submit a ticket by clicking “Contact Support” When submitting a ticket please do the foll...
Thu, 4 Feb, 2021 at 10:32 PM
TABLE OF CONTENTS Ticket Fields Priorities Ticket Fields Subject Brief description of the question/issue. Message An unformatted det...
Thu, 11 Mar, 2021 at 12:21 PM
In this article we will walk you through resetting your password to the Saama Life Science Analytics Cloud (LSAC) How to reset your password Step...
Thu, 11 Mar, 2021 at 11:59 AM
In this article we will walk you through submitting a ticket to the Saama support team. Submitting a support ticket Step 1: Log into the Saama Supp...
Thu, 11 Mar, 2021 at 11:39 AM
This article will walk you through the steps to review all tickets submitted to Saama Support. Instructions to use article templates Create a ste...
Tue, 20 Apr, 2021 at 11:07 AM
Within KPI Studio some users may see a blank Analytic Setup Tab in KPI Studio when configuring a dashboard. If you encounter this, the first step to ...
Fri, 10 Jun, 2022 at 1:00 PM
